Troubleshoot your remote-related problems with these handy FAQs.
First, check if your TV is on the correct input/source.Remove any obstructions between the remote control and the digital receiver.The receiver may need to be refreshed. Unplug the power cord of the digital receiver, wait 10-15 seconds and then plug it back in again.Refer to the remote control page, and re-program your remote for the receiver and any other device (TV, DVD player, etc.) you had it programmed for.Replace the batteries in the remote control.Need further assistance? Please contact us by calling 1-888-345-1111 or click the online chat button for instant help.
Text 'Billing' or 'Tech' to 902-903-6297 to start a conversation with us over SMS
Chat is available Monday - Friday from 9 a.m to 7 p.m and Saturday from 9 a.m to 5 p.m.
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For Sales and Billing questions, online chat is available from 9 a.m. to 7 p.m. local time Monday to Friday and 9 a.m. to 5 p.m local time on Saturday. Holiday Hours may differ. For Technical Support questions, online chat is available 8 a.m. to 1 a.m. AST from Monday to Friday and 9 a.m. to 9 p.m. AST on Saturday and Sunday. Holiday Hours may differ. For frequently asked questions, you can find answers in Eastlink Support.
Sales Questions
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Tech Support
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Billing Questions
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